Accessing our services
We advise students face-to-face on campus and online. We can also provide advice via email and telephone depending on the complexity of your enquiry. Before getting in touch always check Student Services Online as the answer to most questions will be on there.
Our service specialises in complex money, funding and housing casework.
Registering with the service, requesting an appointment or email advice
If your case is complex or someone has signposted you to our service we advise that you request an appointment using our Registration and Enquiry Form below. You can also use this form to request advice via email but we do need you to provide all your contact details and a full explanation of your situation in order to provide detailed advice:
Need to speak to us sooner? Use one of our outreach services
Money & Housing Adviceline
For initial enquiries and quick queries with the specialist team relating to student money, funding, budgeting, benefits, debt and living in private sector rented accommodation, as well as the practical issues to consider around access to funding and housing when making changes to your course or taking a break from study.
Tel: 020 7848 7002
Tuesday 10am - 12pm
Thursday 1-3pm
Friday 10am - 12pm
Campus Drop-ins
Mondays Strand Campus, Bush House SE Level 4 1-3pm
Wednesdays Strand Campus, Bush House SE Level 4 1-3pm
Our drop-in sessions at Guy's campus have now conculded for this academic year.
Closure
From time to time we may need to cancel an outreach session in advance or at short notice due to staff training, annual leave or sickness. Please use an alternative method to contact us as above if the session you wished to use is cancelled.
Please note that the Money & Housing Advice Service will be closed for new enquiries from 13 - 17 May 2024 to permit us the time to wrap up current casework for academic year 2023/24, Student are advised to use our registration form during this time to seek advice and we will respond from the week beginning 20 May. If your query is urgent please discuss with Student Services Frontline team who can reach out to the duty advisor.