The Credit Control department is open Monday to Friday 9am to 5pm (GMT).  

The guidance below explains what to do if you believe the Global Pay for Student (GPfS) platform is not working correctly.  

Report an issue with Global Pay for Student

Step one

If you are unable to open the Global Pay for Students platform or appear to be experiencing some technical difficulties try these steps:

• Try using a different web browser
• Try an incognito window in a browser
• Try using a different device
• Try again after 30 minutes

Step two

If these steps are unsuccessful and it is outside the above published Credit Control hours then you can raise a ticket through the college IT helpdesk support desk which operates 24 hours a day, 7 days a week

Outside of these hours you can raise a ticket with King’s IT Service Desk:

• Tel: 020 784 88888
• Email: 88888@kcl.ac.uk