King's College London

About us

The Department of Mathematics at King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. We are one of five academic departments in the Faculty of Natural, Mathematical and Engineering Sciences. All departments have a wide-ranging portfolio of established taught programmes and are highly rated in research activities. This is an ideal opportunity to commence or further your career in Higher Education administration.

The Department of Mathematics is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates to provide a high-quality administrative support service and student and staff experience.

About the role

We are looking to recruit a Programme Officer to join our team. Our Programme Officers support students and academic staff as the first point of contact for queries, whether face-to-face, via phone, or electronic media. The role is responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

The role reports to the Senior Programme Officer and will work closely with the rest of the department team, as well as with colleagues from the wider Faculty and the University contributing to our high-level service provision and our ethos of continual improvement to delivery.

The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely.

This is a full time post (35 hours per week), and you will be offered a fixed term contract until 31 March 2026.

About you

To be successful in this role, we are looking for candidate to have the following skills and experience:

Essential criteria

1.      Excellent written and oral communication skills including the ability to draft documents and correspondence.

2.      Excellent organisational and time management skills, maintaining a high level of accuracy.

3.      Strong numeracy skills and ability to analyse complex numerical data.

4.      Excellent working knowledge of Microsoft Office package and the ability to work on new systems.

5.      Ability to work with a broad range of stakeholders in a professional and assured manner.

6.      Proactive with the ability to deliver within a team as well as working independently, driving own professional development.

7.      Curious and customer service oriented, with a commitment to personal accountability and continuous improvement.

8.      Commitment to equality and diversity in the workplace.

Desirable criteria

1.      Degree level or equivalent qualification or experience.

2.      Experience in the use of databases, student records systems (such as SITS) and website content management systems.

3.      Prior experience of working in a customer facing environment.

4.      Experience of using virtual learning environments.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.