King's College London

About Us

Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are.

We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes.

Our learners study with us from across the world, choosing when and where they study, working around their schedules.

We are a dynamic team with ambitious growth targets in a priority area of development for King’s. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.

Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.

As part of King’s trial of hybrid working, all team members can work remotely for part of the week if they wish.

Join us as we open futures and unlock potential.

About the role

You will oversee education operations for King’s Digital’s portfolio of planned and live online programmes.  You will lead and manage the King’s Digital Education Operations team, setting the strategic direction and ensuring that deadlines are met.

You will oversee the management of education operations services underpinning each stage of the online distance learner student life cycle. Additionally, you will work in collaboration with both academic and professional services staff across the university to ensure a world-class online distance learner student experience.

This post will significantly contribute to, and provide support for, King’s Digital’s strategic planning, education policy and programme development

This is a full time role and will be offered on an indefintie contract. 

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.        Undergraduate degree or equivalent experience

2.        Substantial administrative experience gained within HE environment, ideally in posts focused on teaching operations

3.        Knowledge of current and developing issues in HE, in particular where these relate to online distance learners, and the ability to explain the implications to colleagues

4.        Strong interpersonal skills including motivating, influencing and negotiating with stakeholders at all levels

5.        Proven ability to establish and maintain good relations with colleagues and with external contacts while exercising a high degree of discretion, tact, diplomacy, and determination. The postholder must be able to gain credibility with colleagues at all levels and win confidence in a variety of settings and situations.

6.        Excellent IT, administration, numeracy and literacy skills

7.        Substantial experience of managing a diverse team and resources

8.        Ability to work unsupervised and with a large degree of agency

Desirable criteria

1.        Experience of managing educational projects

2.        Postgraduate qualification in education or related field

3.        Experience of managing budgets

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held on 20 August 2024.

We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK.