King's College London

About us:

The Finance Department of King’s College London is looking to recruit a motivated individual for the position of Credit Controller on the Student Debt Team

About the role: 

To assist the section supervisor as part of the team to fulfill the responsibility of Tuition fee debt management and ensure that unpaid debts are chased for payment in accordance with the university’s credit policy.

Main duties include ensuring that all tuition debts are paid and that all disputed items are promptly resolved by the appropriate department and outstanding debts reported to the supervisor / Line Manager. Following up with internal and external organisations to identify and resolve potential areas of dispute at an early stage and ensuring that all KPI’s are met if not exceeded.

Applicants should have a good standard of education, be computer literate, with a good knowledge of accounting principles; and possess excellent interpersonal skills. A confident professional telephone manner and ability to communicate effectively and empathetically is essential.

We are looking for someone who has a proven track record of; handling and resolving complex disputes; successful debt chasing and can demonstrate an ability to exercise initiative and tenacity in the pursuit of collection objectives.

We are looking for the candidate to be able to demonstrate their ability to identify opportunities and areas for process improvement and having been involved or even lead on the implementation of such changes

This is a full time / part time post (35 Hours per week), and you will be offered an indefinite  contract

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Candidates should have at least 12 to 24 months (about 2 years) of professional experience working in a financial environment. 

2.      A proven track record over a period of at least 12 months in handling high volumes of complex debt related queries in tight timeframes 

3.      Strong organisational and time management skills, with the ability to prioritise and manage tight deadlines and to process large volumes of inbound enquiries 

4.      Numerate and IT literate with the ability to use the standard suite of office software and must be proficient in MS Excel for creating and manipulating data including use of graphs and pivot tables and VLOOKUP 

5.      Must have a highly professional approach to work, possess excellent attention to detail whilst working to a high-level of accuracy and have great self-management and organisation with the ability to work independently to meet tight deadlines 

6.      Ability to work with minimum amount of supervision and to communicate clearly and effectively with customers and stakeholders 

7.      Must have a positive, solution focused and forward-thinking approach to improving business processes and willingness to partake in system improvement project work.

Desirable criteria

1.      Knowledge of administrative and accounting functions and processes within a Higher Education environment 

2.      Knowledge of SITS/SAM Student Records and Unit 4 ERP (formerly called Agresso or Business World) 

3.      Knowledge and good understanding of financial controls, anti-fraud related compliance regulations (e.g. Money Laundering) and legislation (e.g Proceeds of Crime Act) and of Data Protection Legislation / General Data Protection Regulation 

4.       Degree qualification or equivalent part or full financial qualification e.g. CICM, AAT, ACCA 

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.