King's College London

About us:

King’s College London is a leading University with nine Faculties. As part of King’s Health Partners, we have an excellent environment for health care interaction and a strong focus on mentoring and career development. 

The 2021 Research Excellence Framework (REF2021) placed King’s applied and allied health research 1st for: overall proportion of research rated 4* (world-leading, the best mark possible), research papers rated 4*, impact rated 4*, environment rated 4*(joint), Grade Point Average and Power.  REF2021 rated as world-leading: 100% of our environment, 86% of our impact and 70% of our research overall. Over 95% of our research overall was rated as world-leading or internationally excellent. 

For the last six years, King’s has been number 2 in the world and number 1 in Europe for Nursing (QS world rankings). King’s produces more highly cited research outputs (top 1% citations) on palliative care than any other centre internationally (SciVal), and is second in the world on the same metric for nursing and midwifery. 

The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care (NMPC) is based in the heart of central and south London. It includes the Cicely Saunders Institute for Palliative Care, Policy & Rehabilitation, the premier Institute for Palliative Care, bringing together clinical, research and education teams. 

Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary post-graduate taught and research programmes. King’s is the largest provider of health care education in Europe. Our applied clinical and health research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for.

About the role:

We are looking for a Senior Programme Officer to join our Professional Services team, working within the Florence Nightingale Faculty of Nursing, Midwifery and Palliative Care, at one of the most prestigious universities in the UK.

Working in a fast-paced environment your role will involve taking responsibility to resolve complex queries and issues, supporting activities such as timetabling, maintaining accurate student data on progression and achievement, and fostering effective communication among students, faculty, and stakeholders. The role supports processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems.

As a crucial member of our team, you'll offer vital support to both students and academics, serving as a central point of contact for queries and issues related to our undergraduate and postgraduate programmes. Collaborating with colleagues, you'll play a key role in planning and coordinating activities, allowing you to expand your expertise in regulations and process improvement while contributing to professional networks dedicated to promoting best practices.

The role offers an exciting opportunity to anyone who is interested in providing high quality comprehensive support for undergraduate and postgraduate programmes.

This is a full-time time post (35 hours per week), and you will be offered an indefinite contract.

The Faculty of Nursing, Midwifery and Palliative Care operates a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus. 

King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.

About the role:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Demonstrated programme administration experience, preferably gained within a Higher Education context.

2.      Excellent written and oral communication skills including the ability to draft document and correspondence tailored to diverse audiences.

3.      Proficient in numerical analysis, with a keen eye for detail and accuracy when handling complex data, employing a data-driven decision-making approach.

4.      Proven experience in stakeholder management, with the ability to interact confidently and professionally with a wide range of stakeholders.

5.      Excellent time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, and recognising when escalation or support is required.

6.      Curious, customer service oriented, with a commitment to personal accountability and continuous improvement, coupled with the ability to address complaints and service issues efficiently and professionally.

7.      Experience collaborating effectively within a diverse team, demonstrating a proactive approach, and possessing the capability to work autonomously.

8.      Excellent working knowledge of IT systems, such as Microsoft Office suite.  

Desirable criteria

1.      Experience in the use of databases, student records systems (such as SITS).

2.      Dedication to fostering equality and diversity in the workplace.

3.      Experience providing pastoral care to students and signposting internal and external recourses.

4.      Experience of student programme timetabling administration.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages. 

We are are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.