At King’s, your feedback is invaluable in shaping a fulfilling university experience. By participating in surveys, focus groups, student representative meetings, and KCLSU campaigns, your voice drives positive change. Here’s how your insights are making a difference:
Improving your assessment experience
In September 2024, we made key updates to our Mitigating Circumstances policy to ensure it’s more inclusive, accessible, and fair for everyone.
We've adjusted the late submission policy, so coursework isn’t automatically given a zero if it’s late.
For online exams, there’s now a grace period to help with any unexpected tech issues.
Plus, we now offer guided visits of the exam hall, allowing you to familiarise yourself with the space and plan your route ahead of sitting your exam.
Academic support tailored for you
To help you build essential academic skills, we provide both online and in-person activities, along with one-to-one tutoring sessions in areas like time management, essay writing, presentations, and dissertation planning.
Our libraries also offer a variety of study support options. Through the Library Champions scheme, we're launching a Study Club, which will create opportunities for collaborative study within our library spaces.
Prioritising your wellbeing
To support your wellbeing, we’ve increased resources in our counselling and mental health teams, helping reduce wait times for appointments. Our Student of Concern process ensures that at-risk students receive support within 48 hours.
Across our main campuses, King’s and KCLSU run Take Time Out Tuesdays and Thursdays for regular wellbeing activities.
Faculty Wellbeing Advisors are also available year-round, and we offer ‘Relaxed Graduations’ for those who prefer a quieter setting.
Additionally, we’ve provided enhanced wellbeing training for staff to better support your needs.
Our Money, Housing and Advice team, along with trained Money Mentors, provide year-round guidance and proactive support, especially during national money weeks.
To promote wellbeing, our libraries offer dedicated resources and have joined the Libby app, giving you free access to a wide range of eBooks and audiobooks—perfect for reading or listening for relaxation and enjoyment.
Building a stronger community
We’ve refreshed our Community Charter to reflect our values and set positive expectations for how we connect with each other. Weekly Community Breakfasts are now held at Guy’s, Waterloo, and Denmark Hill, and we’ve set up a Community Fridge at the Strand to support cost-of-living needs.
The King’s Art Club offers free creative sessions for wellbeing and socialising, while new resources help Parents and Supporters stay connected to King’s.
We’ve added Maughan Library tours, a library film club, and unique Welcome events, like commuter and mature student bus tours, international movie nights, and a Vintage Clothing Fair that drew over 2,150 students in a day. We also organise targeted events for specific student groups, helping build meaningful connections across campus.
Celebrating and supporting diversity
This year, we held our first Welcome Ceremony as part of our induction experience, celebrating our multicultural and multi-faith community.
To improve support for students with disclosed disabilities, we commenced our King’s Inclusion Plan process over the summer, so we can implement the support you need as the term begins.
We’ve streamlined our King’s Inclusion Plan and Personal Academic Advisers processes for students needing both.
We’ve also created guidelines for inclusive module reading lists and launched the ‘Find Yourself in our Collections’ initiative, allowing students to suggest texts that represent a wider range of voices and viewpoints, addressing the underrepresentation of marginalised groups.
To assist those with hidden disabilities, we provide sunflower lanyards.
We’ve established separate prayer rooms for Muslim students at Denmark Hill.
Supporting your career journey
In October 2024, our Careers events such as Fairs, Part-time Work Fair, and King’s Edge Festival saw record attendance, providing fantastic opportunities for you to explore and advance your career ambitions.
Looking ahead, we will launch a series of in-country careers events in mainland China and Hong Kong SAR starting August 2025, specifically designed for current and future students interested in working in that region.
Additionally, we continue to offer the Career and Employability Insights programme for final-year undergraduates, ensuring you have the support you need as you prepare for your future.
Improving our campuses and enhancing safety
We’ve made our campuses more inclusive by installing height-adjustable tables in classrooms, ergonomic chairs, and increasing wheelchair accessibility in our lecture theatres.
Our investment in study spaces includes the new 24/7 library at St Thomas, expanded teaching areas at Waterloo and Denmark Hill, and the opening of the Waterloo first-floor restaurant for informal study in the afternoons and evenings.
Improved campus signage at the Strand enhances navigation, while the introduction of the SafeZone app supports lone working, first aid, and evacuation assistance. We’ve also introduced Speed gates at Waterloo and Guy’s improve campus safety.
Since launching in 2023, over 15,000 students have completed our Consent Matters training.
We’ve also revamped gym layouts and equipment, leading to a 27% increase in memberships, while introducing a women’s only gym space at the Strand campus in March 2024 and extending gym hours during Ramadan.
Streamlining our information
We are committed to making information easily accessible through our new Student Life webpages, Student Services Online, and The King’s Student App.
- With over 1.6 million visitors to SSO, our content received 3 million views across 489 Knowledge Articles.
- We resolved over 39,000 case enquiries, facilitated 10,000 live web chats, and answered 15,000 phone calls.
- Since launch, The King’s Student App has been downloaded over 61,000 times, with 28,000 active users in September 2024 alone.
- We’ve also improved our Chat Bot functionality for quicker responses.
Most if not all of this information is shared with you via our Student News pages. We’ve even hired a team of Student Life Content Creators to help us create content that is interesting and relevant to our student communities. We recommend you check these pages regularly, so you are up to date with news and opportunities taking place at King’s and KCLSU.
We’d like to thank everyone for providing feedback through our various channels and hope you will continue to do so, as it enables us to make changes like those above which improve the student experience at King’s.