General library enquiries
If you have an enquiry please see our LibAnswers FAQs, created to help you get the answers you need quickly.
Find out how we are using your feedback to improve our services by following our blog, Library Loop.
If you need to speak with a member of our team, LibAnswers pages also have a Live Chat service available 24/7. All chats are to a real person / Librarian (no chatbots involved).
Feedback and complaints
Let us know how we're doing, good or bad. Your feedback helps us improve.
If you are not satisfied with the service you have received and would like to make a complaint please follow our complaints procedure
Noise Line
Are you in a quiet or silent zone and other people being too noisy?
Text the Noise Line on 07883303052, describing your location (library name and room) and we will respond as soon as possible. We will not text back unless we need to clarify your location.
Examples:
‘Disruption in Maughan Library, room 2.59’
or ‘Noise in WEC library, quiet zone, 1st floor’
This service operates 09.00 – 19.00 on weekdays and 12.00 - 16.00 at weekends.
(Service not available during Bank Holidays or over Winter/Easter breaks. Please note that St Thomas's is only staffed a few hours a week and we may be unable to act on your Noiseline message.)