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King’s IT

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Services & software

All students, staff and researchers at King's can enjoy the following benefits:   

  • Access to our expert tech analysts via the IT Service Desk 24/7, 365 days a year.
  • Helix: your new online self service portal 
  • In-person, on campus IT support at our TechBars between 10am - 4pm, Monday to Friday. Find us in The Maughan, New Hunt’s House and Franklin Wilkins Libraries.
  • Access to various free software such as 5 copies of Microsoft 365, to download on your personal devices.
  • Free software to support a range of work across our education, research and work at King's.
  • Connect to Free Wi-Fi
  • Charge your personal device with chargeboxes
  • Free Laptop loans for up to 72 hours, Laptop loan cabinets can be found in the libraries. (Students only)
  • Follow Me Printing allows students to print to a variety of locations across the university. Use your King’s ID card or King’s email address. Please note, there is a charge for printing.
  • Free training, guides, courses and certifications through our range of online resources.

King's Service Desk: supporting you 24/7, 365 days per year

Having difficulties logging into your email, connecting via Windows Remote Access, connecting to Wi-Fi or navigating through a tricky application? Get in touch with the King's Service Desk - our IT-support team are available 24/7 all year round.

020 7848 8888

Connect to Wi-Fi

Eduroam

  • Eduroam is the official education network for King's staff, students and researchers.
  • The network is used extensively by many UK and overseas universities. 
  • All you need to login is you K number (e.g. K1234567@kcl.ac.uk) and your usual King's password.

Using Windows/ IOS/ MacOS? 

  • All you need to login is you K number (e.g. K1234567@kcl.ac.uk) and your usual King's password. 
  • If you’ve already connected a MacOS device to another institutions Eduroam network, you may need to install a new Eduroam profile from Eduroam Online. 

Accessing via Android? 

Accessing via Chromebooks? 

  • Usually all you need to login is you K number (e.g. K1234567@kcl.ac.uk) and your usual King's password. 
  • If the above does not work then please contact the service desk for further help.

The Cloud Network

  • Anyone, including King's visitors, can connect to The Cloud by simply choosing this network on their mobile device.
  • To connect go to your wifi settings on your device, select 'The Cloud' and register if not used before.

GovRoam

  • GovRoam enables visitors to King's who normally access GovRoam in their home organisations (such as other public sector institutions) to connect automatically during their time here. 
  • More about GovRoam and how to connect here.

 

Connect to Eduroam

 

On Campus Services

Get up to 30 minutes of free charging time for your personal devices - including phones and tablets

Simply turn off your alarms, lock your device and charge!

Currently available at our Strand, Waterloo, Guys and Denmark Hill Campuses.

Find out chargebox locations via the Library

Follow Me Printing allows students to print to a variety of locations across the university.

Use your King’s ID card or King’s email address. Please note there is a charge for printing.

Send your printing from your personal device by attaching your document and sending an email from your King’s account to emailprint@kcl.ac.uk

Default printing is double-sided and in black and white. To make changes to these settings, you must click on the ‘properties’ tab before you print. This may incur an additional cost.