Learnings
Given the deep tech and deep science nature of our work, it was crucial that we took time to get the science right. But on the flip side it's a very dangerous trap to maintain tunnel vision. In retrospect, earlier user feedback (from patients and clinicians alike) would have been great.
To this end, the validation piece never stops. You’re always having conversations with potential customers and beyond, including numerous different stakeholders in healthcare; service users in the UK or USA, psychologists and more. You’re constantly pitching your work and validating the most pressing needs.
It's crucial to be independent in your thinking and trust your intuition in any decisions you make. I've learnt to have more faith in myself and my mental frameworks, rather than worrying about people's perceptions. No one is going to hold your hand throughout your journey. Mentorship, companionship and sharing stories is important, but there won’t always be answers. People will give you advice, but nobody will fully understand your company or position the way you do. Ultimately, it’s up to you and your co-founders to take the right path forward.