Who are we and what do we do?

The Money & Housing Advice Service offers advice, guidance and advocacy to King’s students. Whether you are thinking of coming to King’s or already have an offer to study with us, we’re here for you throughout your student journey.

Before you embark on your course, we provide advice, information and outreach sessions to help you prepare your finances. We can also help you navigate any changes to your personal circumstances throughout your time at King’s, especially if they affect your living arrangements, housing options or financial security.

Our aim is to inform and empower you to take agency of your own financial situation and housing options. However, we are also here to support and advocate on your behalf when required if we are the most appropriate team to do so. If the expertise sits with another team or agency, we will work with you to get you appropriate support.

We work closely with our student staff, the King's Student Money Mentors, and external partners Blackbullion and NASMA to develop proactive resources, tools and campaigns to keep you informed of current student issues that may impact your financial position and housing options.

How our service works

We will endeavour to help you identify practical solutions to improve or take control of your current financial or housing situation, which may be causing you distress and/or affecting your ability to fully engage with your studies. Our team are friendly, understanding and committed to continuously improving the student experience at King’s.

We aim to respond to all initial enquiries within 5 working days. Cases may be prioritised based on complexity and need rather than the date of enquiry. Where our service cannot assist directly, the enquiry will be forwarded to the relevant internal team, or the enquirer will be signposted to alternative sources of help and support. For full details of our terms of service, what you can expect from the advisors and what we in turn expect from our clients, please see our MHAS Service User Guidance.